Emergency Call Handler / Dispatcher – Public Safety Role

About the role

As an Emergency Call Handler/Dispatcher you will be the first point of contact for members of the public in crisis situations. Working from the Portishead or Bridgwater police control rooms, you will help coordinate rapid emergency responses and ensure public safety.

Key responsibilities

• Answer emergency calls promptly and gather essential information (nature of incident, location, people involved, hazards).
• Remain calm, reassure callers and provide clear, concise instructions.
• Assess urgency, assign priority levels and dispatch appropriate police, fire or ambulance services.
• Maintain accurate records of each call and actions taken.
• Operate communication and dispatch software efficiently throughout each shift.

Required profile

• Excellent verbal communication and active listening abilities.
• Emotional resilience and the capacity to stay composed under pressure.
• Empathy and compassion for distressed callers.
• Strong problem‑solving and multitasking skills.

Required skills

• Proficient use of computer systems, databases and dispatch software.

What we offer

• Starting salary £36,453 per year (including shift allowance) with annual increases.
• Shift patterns covering days, evenings, nights, weekends and bank holidays.
• 6‑8 week comprehensive training programme.
• On‑site gym, wellbeing support and Blue Light Card discounts.