Employee Benefits Administrator

About the role

We are looking for an Employee Benefits Administrator to join our Manchester office three days a week. You will provide first‑class administrative support to the Employee Benefits department, working closely with a team of Advisers to deliver a professional experience for corporate clients.

Key responsibilities

• Process new business for auto‑enrolment, group pensions, risk, private medical insurance and cash‑plans.
• Act as the main point of contact for corporate clients throughout the lifecycle of new business, renewals and general queries.
• Issue Letters of Authority, collect required data, obtain quotations and prepare comparison reports for Advisers.
• Set up, renew or switch employee benefits schemes and issue policy documents and accounts.
• Process joiners/leavers for private medical insurance, handle group risk claims and produce governance reports.
• Manage incoming calls, emails and post, maintain client records in the back‑office system and ensure SLA compliance.
• Issue invoices, monitor aged debt and record fees accurately.
• Support compliance with FCA regulations, Consumer Duty and Treating Customers Fairly principles.

Required profile

• Experience in employee benefits administration or a related finance environment.
• Good understanding of FCA regulations and compliance procedures.
• Strong attention to detail and ability to work to agreed service level agreements.
• Excellent communication skills for client interaction.

Required skills

What we offer

• Hybrid working model with three days on‑site in Manchester.
• Opportunity to work within a specialist wealth‑management team.
• Professional development and exposure to a range of employee‑benefits products.