Enterprise Customer Success Manager

About the role

DX, acquired by Atlassian, is looking for an Enterprise Customer Success Manager to partner with a small portfolio of enterprise customers and drive engineering transformation using its platform. You will manage customers through implementation and rollout to renewal, focusing on product utilization, business alignment and high-value use cases. The role sits in a team of CSMs reporting to the VP of Customer Experience, and is open to UK-based candidates.

Key responsibilities

• Become a product expert and own the full customer lifecycle, from implementation through program success (utilization, business alignment, use case development and fulfillment) to renewal.
• Coordinate and lead the internal team supporting each customer (ProServ, Sales, Support, Solutions Engineering).
• Create and maintain a customer success plan and track success initiatives.
• Meet net renewal and expansion targets, forecast renewals accurately and resolve renewal risks.
• Help prospects integrate DX insights into their workflows and arrange executive and CxO-level discussions.
• Identify expansion opportunities and proactively track and report key account metrics.

Required profile

• Experience in customer success management, technical account management, management consulting or account director roles in the enterprise space.
• Meticulous attention to detail and consistent high performance.
• Quick learner able to explain technical topics and products.
• Ownership, ability to work under pressure and meet deadlines.
• Strong communication, presentation and relationship-building skills, and the ability to influence and negotiate with non-direct reports.

What we offer

• Base pay set within a competitive range, with eligibility for commissions and equity.
• Health and wellbeing resources and paid volunteer days among other perks.