Facilities Maintenance Coordinator

About the role

Our client, a multi‑discipline engineering group, is seeking a motivated Facilities Maintenance Coordinator to join their FM team in Knutsford. The role will manage reactive maintenance requests, ensuring repairs are completed safely, efficiently and within agreed SLAs.

Key responsibilities

• Receive, log, prioritise and schedule reactive maintenance requests in line with company policies and SLAs.
• Assess repair requests to determine urgency, risk and appropriate response times.
• Allocate work to in‑house operatives or external contractors and monitor job progress.
• Act as the main point of contact for clients/customers, providing updates and managing expectations.
• Liaise with contractors to ensure works are completed on time, within budget and to required standards.
• Ensure all jobs are correctly recorded, closed and documented in the maintenance management system.
• Raise and approve purchase orders in line with financial controls.
• Monitor contractor performance and report issues or trends to management.
• Ensure compliance with health & safety regulations, including risk assessments and safe systems of work.
• Handle complaints or escalations relating to reactive repairs promptly.
• Support continuous improvement by identifying recurring issues and recommending preventative actions.

Required profile

• Previous experience in reactive maintenance, repairs, facilities or property services.
• Experience coordinating contractors or maintenance operatives.
• Good understanding of building maintenance and repair processes.
• Knowledge of health & safety legislation relevant to maintenance.
• Ability to work independently and as part of a team.
• Strong organisational and time‑management skills.
• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks under pressure.

Required skills

• Use of maintenance management systems (Verisae, Job Logic).
• Proficiency with Microsoft Office.
• Problem‑solving mindset with attention to detail.