Floor Manager – Rondo

About the role

The Hoxton, Holborn is looking for a Floor Manager for its restaurant, Rondo, which runs from breakfast through to dinner. Rondo is a relaxed neighbourhood restaurant serving seasonal modern bistro dishes and great wines, led by chef Tristan Downes. The role covers the restaurant and bar floor, including service, opening and closing, and supporting the kitchen team.

Key responsibilities

• Ensure the restaurant and bar area are H&S compliant for each shift
• Run the daily briefing for the restaurant and bar team
• Coordinate and run the reservations system
• Draft the floor plan based on expected covers
• Support the Restaurant AGM and Restaurant GM with food and beverage stock: ordering, stock counts and menu training
• Handle cash and report daily revenue according to hotel SOPs
• Schedule labour
• Be responsible for service on the floor and bar, and for the safe opening and closing of the restaurant
• Work with the culinary team on menus, service and product availability

Required profile

• Knows everyone and what guests want, even before they say it
• Great at building long-lasting relationships and understands hospitality
• Pays attention to detail and cares about quality
• Not precious, open to trying almost everything once, and wants to be part of a supportive, hard-working team

What we offer

• Competitive salary banding plus tronc
• 28 days holiday (including bank holidays), pension and life insurance
• Health cash plan and confidential support hotline
• Retail and hospitality perks, free night and meal for two on joining, and free night every year
• Discounts across the Ennismore family, training and development, and extra time off to volunteer
• Team get-togethers, enhanced family leave and an annual diversity and inclusion calendar