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This job expired on 25/09/2026. It no longer accepts applications.
Forecast Analyst – Contact Centre Workforce Planning
Reed Talent Solutions · Bedford
Job description
About the role
Ready to make a real difference? Join the Money and Pensions Service as a Forecast Analyst, playing a key role in ensuring the contact centre has the right number of advisors to meet demand and service level agreements.
Key responsibilities
- Develop and maintain accurate forecasting models to support a multi‑channel customer contact strategy.
- Analyse historical data, trends, seasonality and business activities to predict future demand.
- Continuously monitor actual versus forecasted volumes and provide recommendations for improvement.
- Produce short‑, medium‑ and long‑term forecasts for operational and strategic planning.
- Collaborate with Operations, Finance, Marketing and Workforce Management teams to understand activities impacting demand.
- Provide clear variance analysis between forecasted and actual performance.
- Support capacity, resource planning and scheduling to ensure optimal staffing levels.
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Required skills
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Reed Talent Solutions
Bedford