French‑Speaking Contact Centre Advisor – Luxury Hospitality

About the role

This position is for a fluent French speaker who will join a prestigious luxury hospitality brand’s corporate contact centre in central London. You will be the first point of contact for high‑net‑worth clients, delivering seamless booking support and bespoke service across phone and email channels.

Key responsibilities

• Handle incoming telephone and email enquiries from VIP clients.
• Process bookings accurately while tailoring service to individual client needs.
• Provide expert guidance and product knowledge to ensure a memorable experience.
• Liaise with internal departments to coordinate special requests and guarantee a flawless client journey.
• Prioritise and multitask in a fast‑paced contact‑centre environment.
• Uphold the brand’s core values and service standards at all times.

Required profile

• Native‑level French proficiency (written and spoken) and fluent English.
• Demonstrated ability to deliver exceptional, courteous service.
• Comfortable working in a high‑performance, fast‑moving contact‑centre setting.
• Organised, adaptable and passionate about luxury client experiences.
• Previous experience with a luxury brand serving high‑net‑worth individuals is desirable.

Required skills

What we offer

• Competitive salary of £28,957 per year.
• Monthly financial incentives, including a lunch card worth £2,772 annually.
• Impressive range of premium benefits.
• Prime central London location within a world‑renowned luxury hospitality brand.
• Opportunity to work with high‑end clientele and develop specialist hospitality expertise.