Front of House Receptionist – Luxury Spa

About the role

As the Front of House Receptionist at Champneys Mottram Hall, you will be the first point of contact for guests arriving at one of the UK’s most iconic luxury health spa brands. You will create a warm welcome, ensure smooth check‑ins and check‑outs, and support an exceptional guest experience from the moment they step through the door.

Key responsibilities

• Deliver a professional, friendly welcome and manage efficient check‑in procedures.
• Handle guest check‑outs, payments, account reconciliation and robe controls.
• Respond to guest enquiries, resolve concerns and escalate issues when necessary.
• Process end‑of‑day payments and follow company cash handling guidelines.
• Prepare arrivals for future dates to guarantee a seamless guest journey.
• Operate the switchboard, transferring calls courteously.
• Liaise closely with Housekeeping and other departments to maintain high guest satisfaction.
• Support continuous improvement of reception performance and profitability.
• Complete administrative duties and attend required training.

Required profile

• Warm, confident, and professional demeanor with a natural people‑oriented approach.
• Excellent communication and customer service skills.
• Strong attention to detail, especially when handling payments.
• Calm and solution‑focused when addressing guest feedback or challenges.
• Comfortable working in a fast‑paced, guest‑focused environment.

Required skills

What we offer

• Opportunity to work for an iconic British brand with a reputation for excellence.
• Supportive, people‑first culture within a family‑owned business.
• Career development and training across our resorts.
• Wellbeing‑focused environment with spa and retail discounts.
• Competitive pay and benefits.