Front Office Manager

About the role

The Novotel Newcastle Beach, an Accor hotel in the East End of Newcastle, is looking for a self-motivated leader with a strong understanding of hotel operations to head its Front Office team. The role leads the department, fosters a positive and structured work environment and delivers exceptional guest experiences.

Key responsibilities

• Greet and assist guests warmly and professionally, and handle complaints and inquiries promptly
• Manage the team roster so coverage matches operational needs and financial targets
• Oversee daily front desk operations, including check-in, check-out and guest registration
• Monitor room availability, reservations and room assignments to maximise occupancy and revenue
• Coordinate with housekeeping and maintenance to ensure rooms are ready on time
• Build relationships with repeat guests, VIPs and corporate clients and implement strategies for loyalty and positive online reviews
• Recruit, train and develop Front Office staff, conduct performance reviews and foster team growth
• Use hotel management software to manage reservations, check-ins and guest preferences, and act as a key contact for emergencies

Required profile

• At least 2 years of experience as an Assistant Manager in a hotel environment
• People management skills to lead and motivate a diverse team
• Excellent written and verbal communication skills
• Passion for proactive, exceptional customer service
• Availability to work a variety of shifts, including weekends and public holidays if required

Required skills

• Proficiency with hotel management software
• Prior experience with hotel property management systems is key
• Comfortable troubleshooting and resolving technical issues