Front Office Team Member – Hotel Reception

About the role

Join the front‑office team at Ibis London Heathrow Airport and be the first point of contact for guests arriving at one of the busiest airports in the UK. You will ensure smooth check‑in and check‑out experiences while delivering the high standards of service expected from the Accor brand.

Key responsibilities

• Provide efficient guest registration, check‑in and check‑out services.
• Maintain accurate guest accounts and handle reservations with precision.
• Answer incoming calls, transfer them appropriately, and communicate guest needs to other hotel departments.
• Handle guest requests, concerns and escalations promptly, ensuring total customer satisfaction.
• Securely manage room keys, guest data and credit‑card transactions following strict security procedures.
• Assist the Food & Beverage team when required and ensure all equipment is in good working order.
• Follow fire, evacuation and other safety protocols.

Required profile

• Fluent English communication skills.
• Positive attitude with a strong focus on guest satisfaction.
• Ability to work in a high‑energy, fast‑paced environment.
• Reliability and willingness to follow security and safety procedures.

Required skills

• Basic computer proficiency for reservation and billing systems.
• Effective telephone etiquette.

What we offer

• Permanent contract with flexible hours.
• Competitive hourly rate of £14.80.
• Employee benefit card with up to 30% discount at Accor hotels worldwide.
• Complimentary meals on duty, uniform, and free bonus stay vouchers.
• 28 days holiday (including bank holidays) with the possibility of extra days.
• Learning programs through Accor Academies and a range of wellbeing benefits.