Front Office Team Member

About the role

We are looking for a Front Office Team Member to join our team at Novotel London Excel. You will be the first point of contact for guests, ensuring a smooth arrival, pleasant stay and a memorable departure.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures in line with internal policies.
• Provide information on hotel services, special conditions and respond promptly to guest inquiries.
• Handle guest complaints and remarks, seeking quick resolutions.
• Process reservations and update guest documentation accurately.
• Coordinate with other departments, relay relevant information and support internal audit procedures.
• Answer phone calls and manage front‑desk communications.

Required profile

• Fluency in English.
• Right to work in the United Kingdom.
• Strong customer‑service orientation.
• Previous experience in a front‑office or hospitality environment is preferred.

Required skills

• Experience with Opera or a similar property‑management system.

What we offer

• Free night stays in UK Accor hotels and 50 % discount in Accor restaurants.
• Discounted rates at Accor hotels worldwide.
• Access to Accor Academy for continuous learning and development.
• Well‑being support for professional and personal life.
• Opportunities to work across 5 000 hotels in over 100 countries.
• Inclusive and sustainable workplace initiatives.