Government & LEA Service Unit Officer

About the role

Sky is looking for a Government & LEA Service Unit Officer based at its Osterley campus in Middlesex. The role responds to and delivers communications and other company data to law enforcement and government agencies in line with lawful demands, within specified timescales, using Sky systems in line with legislation and company policies. It covers data disclosures under various lawful obligations and the implementation of the Data Protection policy.

Key responsibilities

• Deliver lawful data disclosures to law enforcement and government agencies accurately, on time and in line with legislation and company policies.
• Manage requests in line with agreed service levels and contribute to a consistent professional service.
• Maintain complete and accurate audit trails of all disclosures using approved systems and processes.
• Provide subject matter expertise to external agencies on Sky products, services and relevant legal frameworks.
• Keep up to date with changes in legislation, products and services and assess their impact on disclosure practices.
• Support the running of the unit administratively and, where required, represent the business in witness statements or court attendance.

Required profile

• Knowledge of data retention and law enforcement obligations for communications service providers, including IPA 2016, the Data Protection Act and GDPR.
• Experience handling sensitive or personal data with integrity, confidentiality and professionalism.
• Experience interacting with customers, including senior personnel and law enforcement, with effective listening and written and verbal communication.
• Ability to work under pressure, manage competing priorities and meet tight deadlines.
• Proactive, self-motivated and committed to continuous improvement.
• Right to work in the UK; Sky does not offer sponsorship and a criminal record check is required after a successful application.

Desirable criteria

• Understanding of Sky's products and services.
• Understanding of the UK legal system, particularly data disclosure.
• Experience learning new procedures in a team and adapting to change.

What we offer

• Hybrid working, 3 days in the office per week.
• Free Sky TV or NOW package, including Sky Sports and Sky Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare with mental health support, Aviva Digital GP and dental insurance.
• Discounts on Sky products, sharesave and tech schemes, and Sky VIP rewards.