This job is no longer available
This job expired on 26/09/2026. It no longer accepts applications.
Guest Experience Lead – Team Member
KFC · Rochester
Job description
About the role
Join KFC as a Guest Experience Lead and be the friendly face that welcomes every customer. You will ensure smooth service, help guests with digital ordering, and keep the restaurant environment upbeat and efficient.
Key responsibilities
- Greet each guest with energy and a genuine smile.
- Answer menu questions, promote promotions, and guide customers to the right choices.
- Assist guests with kiosks and the mobile app, making digital ordering easy.
- Monitor crowd flow, reduce wait times, and keep guests informed about their orders.
- Handle complaints calmly, resolve issues when possible, and involve the Team Leader or GM when needed.
Required profile
- Excellent communication skills – friendly, clear and confident.
- Ability to think quickly and stay calm under pressure.
- Tech‑savvy attitude for helping customers with digital ordering tools.
Required skills
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KFC
Rochester