Guest Experience Supervisor – London

About the role

Join the front‑office team at a flagship Marriott property in Northwest London. As a Guest Experience Supervisor you will be the first point of contact for guests, ensuring every stay begins and ends with a warm, professional impression.

Key responsibilities

• Process guest check‑ins, assign rooms and activate room keys.
• Coordinate with Housekeeping to confirm room readiness and address any guest concerns.
• Answer guest calls, messages and inquiries, providing information about hotel services and local attractions.
• Handle check‑outs, resolve disputed charges and process payments, including cash and traveller’s cheques.
• Confirm reservations, manage cancellations and generate daily arrival/departure reports.

Required profile

• Friendly, people‑oriented demeanor with a team‑first attitude.
• Positive outlook, outgoing personality and strong problem‑solving ability.
• Flexibility to multitask in a fast‑paced environment.
• Physical ability to stand, sit or walk for extended periods during shifts.

Required skills

What we offer

• Supportive, team‑spirited work environment.
• Wellbeing programs and learning & development opportunities.
• Employee discounts on hotel rooms, food & beverage, and gift‑shop items.
• Recognition programs and career growth within a global hospitality brand.