Head of Cyber Claims - International

About the role

Howden, a global insurance group, is looking for a Head of Cyber Claims to lead its cyber claims function across international offices outside the UK and US. The role supports the global cyber team and is accountable for developing and implementing cyber claims strategy, best practice and capability, ensuring a consistent approach to service delivery, incident response and client support.

Key responsibilities

• Lead the development and implementation of international cyber claims strategy across jurisdictions outside the UK and US.
• Act as claims lead on major cyber incidents and cyber/technology insurance claims where required, and as a referral point to support local expertise.
• Establish and embed best practice for cyber claims handling, initial response and coverage, across global offices.
• Build and oversee local cyber claims capability in key international markets, including supporting recruitment and development.
• Provide technical guidance, deliver education and training to clients and colleagues, and support business tenders.
• Represent the cyber claims function at industry events and respond to technical and claims-related queries from clients, markets and internal stakeholders.
• Lead cyber claims data initiatives with data and analytics teams, and contribute to the wider global cyber team's strategic and operating plans.
• Collaborate with wordings specialists and UK and US cyber claims leads for a coordinated global approach.

Required profile

• Significant experience in cyber insurance claims, financial lines insurance claims or cyber incident response in an international environment.
• Proven experience developing and implementing claims strategy or best practice frameworks.
• Experience supporting or overseeing cyber claims, incident response or crisis management.
• Demonstrated experience advising clients and internal stakeholders on complex coverage and claims issues.
• Experience working with global teams and differing regulatory or market environments.
• Track record in business development, including tenders and client presentations.
• Experience with data initiatives or using claims data to drive decisions and improvement.
• Experience collaborating with underwriting, wordings or specialist teams.

What we offer

• A permanent position.
• Reasonable adjustments, which may include flexible hours or hybrid working depending on the role.