Head of FM Key Accounts

About the role

We are looking for an experienced Head of FM Key Accounts to lead and grow a portfolio of high‑value strategic customers within our Hygiene Commercial division. Based at home with national travel, you will shape long‑term partnerships, drive revenue growth and ensure an outstanding customer experience.

Key responsibilities

• Lead, coach and develop a team of FM Key and Senior Account Managers.
• Grow, retain and maximise revenue across strategic FM customer accounts.
• Create and execute strategic account plans aligned with customer and business objectives.
• Drive sales excellence, customer engagement and continuous improvement.
• Collaborate with Sales, Operations, Marketing and Customer Service to deliver a seamless customer experience.

Required profile

• Proven success in a senior sales or account‑management leadership role.
• Experience building and leading high‑performing sales/account teams.
• Track record of growing and retaining large strategic FM accounts.
• Background in B2B services or consumables.
• Strong commercial, financial and strategic planning abilities.
• Excellent stakeholder management and influencing skills.
• Results‑driven mindset with a focus on continuous improvement.

Required skills

What we offer

• Competitive basic salary with attractive bonus potential.
• Company car or car allowance.
• Virtual GP for you and your household.
• Buy‑and‑sell holiday scheme.
• Generous employee discounts with major supermarkets and retailers.