Head of Higher Degrees and PPD Office

About the role

The Faculty of Education at the University of Cambridge is looking for a Head of Higher Degrees and PPD Office on a full-time, permanent basis. You will oversee an effective admission and administration service for faculty staff supporting Postgraduate and Professional Practitioner Development (PPD) courses, and several senior members of the faculty. The post supports the Director of Learning and Teaching, the Business and Operations Manager and the Head of Faculty, and leads a team of seven staff.

Key responsibilities

• Administer MPhil, MEd, EdD, PhD and PPD courses, including admissions for roughly 600 UK and international PPD students
• Handle student registration, assessment and examination administration
• Act as escalation point for non-routine correspondence and issue resolution
• Work with the Education Quality & Policy Office, the learning and teaching team and the Student Registry
• Support staff with the student complaints process
• Allocate work, train staff on new processes and monitor performance
• Maintain the Single Central Record process and manage student records
• Act as Disability Liaison Officer for Postgraduate and PPD courses

Required profile

• Senior administrative experience
• Experience managing and supervising staff
• Advanced knowledge of administration and operational management principles
• Experience leading change and continuous improvement
• Knowledge of safeguarding and safer recruitment practices
• Degree, Level 6 vocational qualification or equivalent practical experience

Required skills

• Leadership and people management
• Communication and stakeholder engagement
• Organisational, planning and workload management
• Strong digital skills, including Microsoft Office

What we offer

• Salary of £36,320 - £46,970 per annum
• Annual leave allowance and family-friendly leave entitlements
• Pension scheme with employer contribution
• Staff counselling service, travel benefits and retail discounts
• Relocation support and development opportunities