Head of Internal Operations – Secondment

About the role

Reporting directly to the Managing Director – Air, Fire & Asbestos, you will lead the creation of a centralised, high‑performing operational support structure across the UK. You will oversee contract setup, resource planning, customer service and revenue assurance for air maintenance, fire remediation and asbestos consultancy services.

Key responsibilities

• Establish the Central Operations structure, unifying legacy support activities into consistent divisional processes.
• Translate won tenders into fully built contracts with complete pricing, scope and asset registers, ensuring smooth hand‑overs from sales to operations.
• Lead workload and resource planning across maintenance, reactive tasks, surveys and projects, aligning technician competence and equipment needs.
• Own operational controls that connect completed work to prompt, accurate invoicing, minimising unbilled work and revenue leakage.
• Implement proactive customer service frameworks, contract review cadences and regular delivery reporting in partnership with Business Development.
• Define systems and data requirements, build operational reporting dashboards and integrate newly acquired businesses into the central model.

Required profile

• Proven track record leading central operations, scheduling/planning hubs or multi‑site support functions in a service‑led B2B environment.
• Experience building, standardising or integrating operational support functions across multiple entities or specialist service lines.
• Deep understanding of contract mobilisation, resource scheduling, WIP management, invoicing controls and revenue assurance.
• Relevant qualification in operations, business management or process improvement (operational track record is primary).
• Full UK driving licence and willingness to travel nationally across HSL offices and operational sites.

Required skills

• Strong command of CRM/ERP systems and operational reporting.
• Process automation and data‑driven efficiency improvement.

What we offer

• Full training and clear career development pathways.
• 25 days annual leave plus bank holidays.
• Company pension and sick pay scheme.
• Free eye test every two years.
• Access to wellbeing and financial support via Kinhub.
• Discounts with hundreds of retailers through Reward Gateway.