Head of Operations

About the role

Loom Talent is partnering with a leading service‑sector organisation to recruit a Head of Operations during a period of rapid growth. Reporting to the Managing Director and joining the senior leadership team, you will shape operational strategy and ensure day‑to‑day execution excellence across a national business.

Key responsibilities

• Lead and develop a high‑performing team of around 30 employees, fostering accountability, collaboration and continuous improvement.
• Drive operational performance through effective planning, resource management and data‑led decision making.
• Oversee service delivery, warehousing, inventory management and operational planning.
• Identify and implement process improvements to boost efficiency, scalability and customer experience.
• Collaborate with commercial and support functions to achieve business objectives and maximise customer retention.
• Support the development of systems, processes and operational best practice.

Required profile

• Proven experience leading multi‑functional operational teams within a service‑led environment.
• Strong people leadership with the ability to motivate, develop and inspire staff.
• Commercial acumen and a focus on delivering measurable business performance.
• Track record of driving continuous improvement and operational change.
• Ability to balance strategic thinking with hands‑on operational leadership.
• Excellent communication and stakeholder management skills.

What we offer

• Competitive salary of £65,000‑£75,000 per year.
• Annual performance bonus.
• Private healthcare and pension contribution.
• Opportunity to influence the future direction of a high‑performing operation.