Head Receptionist

About the role

We are seeking a professional and personable Head Receptionist to lead the front‑of‑house team at The Royal College of Pathologists in London. The role involves overseeing the reception area, ensuring a warm and efficient service for visitors, members and stakeholders.

Key responsibilities

• Oversee the day‑to‑day running of the reception area, delivering a professional and welcoming front‑of‑house service.
• Line‑manage and support one Receptionist, providing guidance, training and performance oversight.
• Ensure smooth operation of the E‑reception system and manage all incoming calls via the Yealink phone system.
• Coordinate reception cover to support opening hours (8:00 am – 6:00 pm) with flexibility for earlier or later events.
• Act as the main point of contact for visitors, members and stakeholders, delivering excellent customer service at all times.
• Liaise with internal teams such as events and facilities to ensure seamless guest experiences.
• Hold and maintain a valid SIA licence, overseeing basic security operations.
• Work with the Facilities Team to ensure building safety, access control and compliance with security procedures.
• Monitor and manage visitor access, safeguarding standards and site policies.
• Maintain high standards of presentation and organisation within the reception area.

Required profile

• Professional, personable and able to represent the College positively.
• Proven experience in managing a reception or front‑of‑house function.
• Valid SIA licence and willingness to work flexible hours, including occasional weekends.
• Strong communication skills and ability to liaise effectively with internal and external stakeholders.

Required skills

• E‑reception system
• Yealink phone system

What we offer

• Salary of £37,800 per annum plus overtime.
• Contributory pension scheme.
• Career Pathways and MyLearning development programmes.
• Digital GP access for you and immediate family, plus broader healthcare benefits.
• Exclusive travel discounts with major providers.
• Discounts on major UK supermarkets.
• Up to 44% off cinema tickets.
• Cash‑back rewards on a wide range of brands.
• Free wellness, mindfulness and exercise classes.
• Ability to share discounts with friends and family.