Helpline Advisor – Remote (UK)

About the role

Join Unseen’s UK‑wide team of remote Helpline Advisors, supporting survivors of modern slavery and trafficking. After a four‑week training programme you will work on a collaborative, dynamic service that provides information, advice and guidance to callers while contributing to a vital data set used to shape policy.

Key responsibilities

• Answer incoming calls, make outbound call‑outs and respond to emails.
• Draft referrals to external agencies and record accurate case data.
• Provide trauma‑informed, person‑centred advice to a diverse range of callers, including victims, professionals and businesses.
• Work a rotating rota covering 08:00‑22:00, including evenings, weekends and bank holidays.
• Maintain up‑to‑date knowledge of modern slavery resources and referral pathways.

Required profile

• Commitment to Unseen’s mission of ending modern slavery.
• Excellent communication skills and empathy for vulnerable callers.
• Ability to work independently and as part of a remote team.
• Flexibility to work varied shift patterns.

Required skills

• Proficiency in using telephone and email systems.
• Accurate data entry and record‑keeping abilities.

What we offer

• Starting salary of £27,625.84 per annum (pro‑rated for part‑time) rising to £28,375.84 after probation.
• Permanent contract with full‑time or part‑time options.
• Remote work with occasional attendance at the Bristol office.
• Comprehensive training and ongoing professional development.