Holiday Let Operations Manager

About the role

A growing UK short-term rental portfolio is looking for an experienced Holiday Let Operations Manager to oversee its day-to-day operations. The position is fully remote and suits someone who is highly organised, proactive and thrives in a fast-paced environment.

Key responsibilities

• Manage the day-to-day operations of UK holiday lets and serviced accommodation properties.
• Oversee Airbnb and Booking.com accounts and manage the channel manager (Lodgify) so calendars and listings stay accurate.
• Handle guest communication by chat and phone with professionalism and excellent customer service.
• Manage bookings and calendars across multiple platforms.
• Onboard new properties: create listings, upload photos, write descriptions and set up pricing.
• Coordinate maintenance requests and liaise with contractors and tradespeople.
• Schedule and manage cleaning teams and oversee guest check-ins and check-outs.
• Maintain compliance documentation such as Gas Safety Certificates, EICRs and insurance documents.
• Monitor operations, identify process improvements and help reduce operational costs.
• Use dynamic pricing tools such as PriceLabs and guest messaging automation platforms such as ChargeAutomation.

Required profile

• 3+ years of experience managing holiday lets, serviced accommodation or short-term rental operations.
• Excellent written and spoken English.
• Strong organisational and time management skills, able to handle several properties at once and work independently with minimal supervision.
• Calm and professional under pressure, including during guest complaints, maintenance emergencies and lockouts.
• High attention to detail on compliance, documentation and accuracy.
• Trustworthy and discreet with sensitive financial and owner information; proactive and solutions-focused.

Required skills

• Airbnb and Booking.com account management.
• Lodgify or similar channel management software.
• Dynamic pricing tools (PriceLabs or equivalent).
• Guest messaging automation (ChargeAutomation or similar).
• Spreadsheets and reporting tools to track property performance and costs.

What we offer

• Fully remote position.
• Work with a growing UK holiday let portfolio.
• Long-term opportunity with room for growth.
• Supportive and collaborative team environment.