Hotel Day Ambassador – Guest Experience Specialist

About the role

As a Hotel Day Ambassador at citizenM London, you will be the face of the brand, delivering a seamless and memorable experience for every guest. You will combine reception, concierge, barista and mixology duties while embracing the brand’s fun, attitude‑driven culture.

Key responsibilities

• Welcome guests warmly and assist them at self‑check‑in kiosks.
• Prepare and serve hot and cold breakfast items, coffee, and signature cocktails.
• Act as a local concierge, providing recommendations on dining, shopping and entertainment.
• Maintain cleanliness of the living room, canteen and food displays.
• Handle guest requests, operate the property management system (PMS) and manage reservations.
• Set up societyM meeting rooms and support any additional guest needs.

Required profile

• Friendly, optimistic attitude with a genuine desire to make people smile.
• Collaborative mindset and ability to work well in a team.
• Curious problem‑solver who looks for simple, bold improvements.
• Empathetic and caring for people and the planet.
• Fluent in English; additional languages are a plus.

Required skills

• Experience with a Property Management System (PMS).

What we offer

• Living wage (£2,511 / month) plus up to 10 % monthly bonus.
• Free citizenM experience nights, meal & coffee during shifts, and uniform.
• Pension, cycle‑to‑work scheme, wellbeing program and learning & development.
• Career progression and global mobility opportunities.