Hotel Porter – Front of House Team

About the role

Join the Front of House team at Thornbury Castle, a historic Tudor castle turned 5‑star hotel. As a Hotel Porter you will create memorable first impressions for guests, ensuring their arrival and stay are smooth and welcoming.

Key responsibilities

• Greet guests upon arrival and assist with luggage handling.
• Escort guests to their rooms and provide directions to hotel facilities.
• Answer guest queries and refer them to the appropriate department.
• Maintain cleanliness and tidiness of public and guest areas.
• Support safety initiatives by working closely with other staff.
• Assist with room deliveries, such as room service or extra amenities.

Required profile

• Strong interpersonal and communication abilities.
• Reliability and willingness to work as part of a team.

Required skills

What we offer

• £12.71 per hour, permanent position with flexible zero‑hours scheduling.
• Additional share of service charge and tips each month.
• 28 days holiday including bank holidays and a paid day off on your birthday.
• Complimentary stay after successful completion of a three‑month probation period.
• Access to internal and external training programmes and online learning.
• Staff and family rates on accommodation, plus discounts on food and beverage.
• Uniform, meals while on duty, and free parking.