Housing Contracts Manager

About the role

BD Group is looking for an experienced Housing Contracts Manager to lead the delivery and performance of housing maintenance and service contracts. The role combines commercial awareness with a strong focus on resident satisfaction, ensuring safe, compliant and value‑for‑money services.

Key responsibilities

• Manage delivery of housing maintenance, responsive repairs, planned works and specialist service contracts.
• Monitor contractor performance against KPIs, SLAs and contractual obligations.
• Ensure compliance with legislation, procurement regulations, health and safety requirements and organisational policies.
• Develop and maintain relationships with contractors, residents, consultants and internal stakeholders.
• Oversee contract budgets, authorise expenditure and maintain financial control.
• Chair regular contract review meetings, performance reviews and audits.
• Identify operational, commercial and compliance risks and implement mitigation measures.
• Investigate complaints, manage disputes and resolve resident concerns promptly.
• Produce performance reports and recommendations for senior leadership.
• Support contract mobilisation, tender evaluations and renewals.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Required profile

• Degree, HNC/HND or equivalent in Construction, Building Surveying, Housing, Facilities Management or related field.
• Professional membership (or working towards) with CIH, RICS or CIPS.
• Proven experience managing contracts in social housing, local authority or property services.
• Experience overseeing repairs, maintenance, planned works or compliance‑related contracts.
• Strong background in contractor performance management and service delivery monitoring.
• Experience managing budgets, financial reporting and contract expenditure.
• Knowledge of procurement processes, tender evaluations and contract mobilisation.
• Demonstrated ability to manage stakeholder relationships and resolve complaints.
• Understanding of housing compliance, building safety and asset management principles.

Required skills

• Microsoft Office applications.
• Contract management systems.