Housing Options Officer

About the role

The Housing and Homelessness Service at Coventry City Council is recruiting a Housing Options Officer. The team is responsible for the statutory homeless service, temporary accommodation, the housing register, support for rough sleepers, commissioning of homeless services and housing strategy. This is a unique role co-located with the Rough Sleepers Outreach Team, based predominantly at Dover Street, where the officer delivers assessments, statutory decisions and support while working flexibly across the city.

Key responsibilities

• Manage a caseload of applications from households that are homeless or threatened with homelessness, focusing on people sleeping rough or at risk of rough sleeping.
• Conduct assessments and make statutory decisions in line with the Housing Act 1996, in a variety of settings.
• Support applicants in preventing and relieving homelessness as part of the Council's homelessness strategy.
• Work in community settings, sometimes early mornings and evenings, and be available 5 days a week, office-based or in an outreach setting.

Required profile

• Confident communicator with strong organisational skills, able to work with people in complex and challenging situations.
• Right to work in the UK; sponsorship is not offered.
• Use of your own car is desirable.
• Appointment is conditional on a satisfactory DBS check; the post is exempt under the Rehabilitation of Offenders Act 1974.

Guaranteed interviews are offered to members of the Armed Forces and veterans, people in or previously in care, and people with disabilities or long-term health conditions. The closing date is 22 November 2026.