Insurance Onboarding Manager – Business Implementation Lead

About the role

The Business Implementation Lead will own the operational onboarding and transition of new insurance clients, partners, suppliers, products and services. Working closely with Operations, Claims, Finance and Compliance, you will ensure each new business opportunity is implemented smoothly and integrated into day‑to‑day operations.

Key responsibilities

• Lead the onboarding and implementation of new clients, partners, products and services.
• Coordinate projects across internal teams and external stakeholders.
• Manage implementation plans, timelines, risks and dependencies.
• Ensure operational readiness before go‑live, including processes, controls, training and reporting.
• Oversee partner and supplier onboarding, integration and transition.
• Handle governance, approvals and due‑diligence requirements.
• Resolve issues and keep implementation activities on track.
• Coordinate testing, training and operational handovers.
• Provide clear stakeholder updates and reporting.
• Guarantee successful transition into business‑as‑usual operations.

Required profile

• Proven experience in business implementation, project management or business analysis within insurance or financial services.
• Demonstrated ability to manage complex onboarding programmes and coordinate multiple stakeholders.
• Strong understanding of governance, risk and compliance requirements in the insurance sector.

Required skills

What we offer

• Salary £40,000‑£50,000 DOE per annum.
• Annual profit‑related bonus (discretionary).
• 26 days annual leave plus bank holidays.
• Life insurance, company pension and private healthcare (BUPA).
• Income protection scheme (70%).
• Hybrid working – 3 days in the office, 2 days remote.
• Health & wellbeing programme.
• Central Bristol location with excellent transport links.
• Ongoing professional development opportunities.