IT Professional - End-to-End Support & Project Management

A propos du poste

Join a dynamic and fast-paced environment as an IT Professional, where you will play a crucial role in delivering high-quality, end-to-end IT support for our UK operations. Working closely with the IT Manager and regional teams, you will be at the heart of both local and global technology initiatives, ensuring seamless digital experiences for all employees.

Missions principales

• Provide high-quality end-to-end IT support and manage the full lifecycle of equipment for the UK business.
• Lead and contribute to local and global IT projects, including pilot programs, event support, and conference technology.
• Manage the UK asset warehouse, from procurement and purchasing to deployment and recovery.
• Ensure a smooth onboarding and offboarding process for all UK employees.
• Deliver specialized Audiovisual (AV) support for meetings and corporate events, participating in tender processes for AV solutions.
• Drive continuous improvement of business processes and enhance user satisfaction.
• Promote digital literacy by providing IT and AV training through online and in-person sessions.

Profil recherché

• Proven experience in IT support and technical troubleshooting in a corporate environment.
• Strong project management skills with the ability to define scope, timelines, and resources.
• Ability to work collaboratively with regional and global teams to deliver complex work packages.
• Proactive mindset focused on continuous improvement and user experience.
• Excellent communication skills for training employees and managing stakeholders.

Competences requises

• IT Service Management (ITSM) & Asset Management
• Project Management Methodologies
• Audiovisual (AV) Technology & Support
• Hardware Lifecycle Management (Procurement to Deployment)
• Technical Training & Digital Literacy Coaching