IT Support Analyst – 6‑Month Fixed‑Term (Remote)

About the role

Lime is seeking an IT Support Analyst for a six‑month fixed‑term contract to deliver high‑quality technical support to its global workforce. The role is fully remote, supporting employees primarily in the United Kingdom and Spain, and will be a key member of the Help Desk team.

Key responsibilities

• Manage the full lifecycle of onboarding and off‑boarding tickets, ensuring timely IT setup and deactivation.
• Provide high‑quality support for technical issues across macOS, Windows, mobile devices, AV equipment and printers.
• Resolve inbound support requests via ticketing systems, email, Slack and remote tools such as Zoom and Splashtop.
• Troubleshoot account issues for critical systems including Workday, Okta, Google Workspace, Slack, Zendesk, Jira and Confluence.
• Remotely address onsite IT problems in conference rooms and office equipment as needed.
• Document and update IT policies, procedures and knowledge‑base articles.
• Identify support trends, recommend process improvements and contribute to service reliability.
• Assist with IT‑related projects and participate in on‑call rotation.

Required profile

• Minimum 2 years of IT support experience in a fast‑paced enterprise environment.
• Strong communication skills with the ability to explain technical concepts to non‑technical users.
• Resourceful problem‑solver who can work under pressure and manage competing priorities.
• Experience collaborating cross‑functionally and fostering positive employee relationships.

Required skills

• macOS and Windows operating systems.
• Mobile device management.
• AV equipment and printer troubleshooting.
• Workday, Okta, Google Workspace.
• Slack, Zendesk, Jira, Confluence.
• Remote support tools such as Zoom and Splashtop.
• Enterprise ticketing systems (e.g., Zendesk, Jira, ServiceNow).