IT Support Technician – End‑User & Microsoft 365 Support

About the role

The IT Support Technician will join AWD online’s internal IT team to deliver hands‑on technical assistance to staff across a busy site. You will be the first point of contact for hardware and software issues, helping to maintain productivity and user satisfaction.

Key responsibilities

• Provide day‑to‑day end‑user support in person, by phone and email.
• Troubleshoot and resolve hardware problems on desktops, laptops, printers and mobile devices.
• Assist users with Microsoft 365 applications including Outlook, Word, Excel, Teams, SharePoint and OneDrive.
• Identify and recommend improvements to the IT infrastructure.
• Work across multiple buildings on site, ensuring swift issue resolution.

Required profile

• Hands‑on IT professional with a passion for troubleshooting.
• Strong customer‑service orientation and ability to communicate technical information clearly.
• Willingness to develop new skills through ongoing professional development.

Required skills

• Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint, OneDrive)
• Hardware troubleshooting for desktops, laptops, printers and mobile devices

What we offer

• Competitive salary of £29,076 per annum
• Full‑time permanent contract (37.5 hours/week)
• Benefits package
• Opportunities for skill development and career progression