Junior EUC Support Engineer

About the role

This position offers a junior professional the chance to join a global end‑user computing team, providing second‑line support to users across the UK, Europe, the US and APAC. You will work independently on routine incidents while collaborating with senior engineers on more complex challenges.

Key responsibilities

• Provide second‑line support for Windows desktops, virtual desktops and Microsoft 365 applications.
• Manage tickets from triage to resolution, maintaining clear communication with users.
• Support Active Directory and Entra ID, including user provisioning, group management, MFA and password resets.
• Troubleshoot laptops, peripherals, mobile devices and meeting‑room technology.
• Assist with Outlook, Teams, OneDrive and SharePoint issues.
• Handle joiner, mover and leaver processes, including device builds and account provisioning.
• Support Teams meetings and video‑conferencing environments.
• Contribute to knowledge‑base documentation, process improvements and project work.

Required profile

• 2+ years of experience in IT support, service desk or end‑user computing.
• Hands‑on experience with Active Directory and Entra ID.
• Good knowledge of Windows 10/11 and Microsoft 365.
• Confidence supporting laptops, mobile devices, peripherals and meeting‑room technology.
• Strong troubleshooting, communication and customer‑service skills.
• Ability to work independently while collaborating with global colleagues.

Required skills

• Windows 10
• Windows 11
• Windows desktops
• Virtual desktops
• Microsoft 365
• Active Directory
• Entra ID
• Multi‑Factor Authentication (MFA)
• Outlook
• Teams
• OneDrive
• SharePoint
• Intune
• Exchange Online
• SharePoint Online
• Teams administration
• Windows 365
• Azure Virtual Desktop
• PowerShell
• ITIL

What we offer

• Exposure to a broad Microsoft technology estate.
• Opportunity to develop within a collaborative global support function.
• Four days per week onsite in London.