Maintenance Planner

About the role

Our client is looking for a proactive Maintenance Planner to join a busy service team in Watford. You will be the first point of contact for customers, coordinating engineers, handling enquiries and ensuring service level agreements are met.

Key responsibilities

• Act as primary contact for customers, providing professional support.
• Schedule and coordinate engineers to meet customer requirements and SLAs.
• Log and manage reactive service calls, monitor engineer attendance and progress.
• Escalate complaints and service issues when necessary and produce daily escalation reports.
• Coordinate daily engineer workloads and ensure timely customer return calls.
• Support the Helpdesk during holiday or sickness cover.
• Attend team, training and internal/external meetings.

Required profile

• Previous administrative experience in a busy office environment.
• Experience scheduling engineers.
• Excellent organisational, time‑management and numerical skills.
• Strong customer service and communication abilities.
• Ability to work independently and manage multiple priorities.
• Full UK driving licence.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

What we offer

• Competitive salary between £26,000 and £32,000 per year.
• Full‑time permanent position within a supportive team.
• Opportunities for professional development and training.