Manager, Strategic Account Management (German Speaking)

About the role

Atlassian is looking for an experienced Manager to lead, develop and inspire a team of Strategic Account Managers. The team is responsible for the health, retention and growth of the largest and most complex DACH customers. The role is fully remote but requires you to be located in the UK.

Key responsibilities

• Lead a team that owns the full customer lifecycle, securing high retention while identifying and closing expansion, upgrade and cross-sell opportunities.
• Partner with Global Sales to grow the total book of business through strategic account planning, white-space analysis and executive mapping.
• Drive team performance and revenue accountability, keeping forecasting accurate and balancing priorities across a complex ownership footprint.
• Work with Strategic Sales, Services, Channel and Customer Success to ensure a seamless customer journey.
• Hire, onboard and develop the team, and remove blockers so they can focus on the customer experience.
• Advocate for the team and escalate issues proactively.
• Help build and scale the next-generation enterprise business model and own or collaborate on projects that improve internal processes.

Required profile

• Fluency in written and spoken German; familiarity with the DACH sales landscape is highly desirable.
• 5+ years managing highly skilled teams (Account Management, Inside Sales or Customer Success) with a track record of hitting retention and expansion targets.
• Autonomous ownership of a segment, with strong deal scrutiny and pipeline management.
• Strategic deal coaching skills, moving teams from relationship management to multi-threading, business cases and executive engagement.
• Strong communication skills and adaptability in fast-paced environments.

Required skills

• Revenue forecasting and deep experience with CRM and analytics tools.
• Understanding of DACH market dynamics and procurement behaviour.

What we offer

• Flexible working: office, home or a mix, with the role fully remote.
• Health and wellbeing resources and paid volunteer days.