Meeting and Events Coordinator

About the role

The Meeting and Events Coordinator supports the Meetings & Events department in delivering successful events for up to 200 guests. This junior position involves handling short‑lead bookings initially, with the opportunity to manage larger events after a few months.

Key responsibilities

• Respond to agent and client enquiries by phone and email within 24 hours.
• Apply efficient yield‑management practices in line with departmental guidelines.
• Promote special offers and maximise sales opportunities.
• Prepare contracts and ensure conversion of business into the Pullman London St Pancras diary.
• Chase all business and follow departmental procedures.
• Communicate event details clearly and promptly to internal teams.
• Conduct show‑rounds and site inspections for existing and prospective clients.
• Provide clients with detailed event orders in advance of their functions.
• Produce and distribute weekly sheets listing upcoming events.
• Attend pre‑convention meetings as required.
• Greet clients on arrival and maintain a presence throughout the event.
• Collect feedback via questionnaires and post‑event calls.
• Resolve client disputes professionally and within guidelines.
• Ensure accounting procedures are followed, obtain pre‑payments, reconcile invoices and send final invoices within 48 hours of departure.

Required profile

• Junior‑level candidate eager to develop event‑management expertise.
• Strong customer‑service orientation and professional communication skills.
• Ability to manage multiple bookings from enquiry to completion.
• Attention to detail and ability to meet tight deadlines.
• Willingness to work closely with clients, agents and internal teams.

Required skills