Meeting and Events Coordinator

About the role

The Meeting and Events Coordinator supports the Meetings & Events department in delivering successful meetings, conferences and social events for up to 200 guests. This junior position offers the opportunity to develop event management skills while working closely with clients, agents and internal teams.

Key responsibilities

• Respond to client and agent enquiries by phone and email within 24 hours.
• Assist with yield management and promote special offers in line with departmental guidelines.
• Prepare contracts, event orders and ensure accurate conversion of business into the hotel diary.
• Conduct site inspections, show‑rounds and requirements meetings for prospective and existing bookings.
• Coordinate all event details with operational departments and produce weekly event schedules.
• Welcome clients on arrival, maintain presence throughout the event and gather feedback via questionnaires and post‑event calls.
• Handle client disputes professionally and ensure timely resolution.
• Manage pre‑payments, reconcile invoices and send final invoices within 48 hours of departure.

Required profile

• Strong customer‑service orientation with a professional telephone and email etiquette.
• Ability to work under pressure and manage multiple events simultaneously.
• Excellent communication and organisational skills.
• Attention to detail and a proactive approach to problem solving.

Required skills

• Proficiency in standard office software (e.g., word processing, spreadsheets).
• Basic understanding of event‑related financial procedures (pre‑payments, invoicing).