Meeting & Events Executive

About the role

Join the vibrant Pullman London St Pancras team as a Meeting & Events Executive. You will support the Meetings & Events department in driving revenue and delivering exceptional experiences for conferences, meetings and special events of up to 446 guests.

Key responsibilities

• Respond promptly and professionally to enquiries from agents and clients.
• Apply yield‑management principles and promote special offers to maximise sales.
• Prepare contracts, chase business and follow departmental guidelines.
• Conduct site tours for existing and prospective clients.
• Provide detailed event orders and greet clients on arrival, maintaining a presence throughout the function.
• Resolve client disputes and complaints within established guidelines.
• Manage pre‑payments, reconcile invoices and send final bills within 48 hours of departure.
• Maintain market awareness through competitor inspections.
• Achieve individual weekly sales targets.

Required profile

• Previous meetings & events experience in a conference hotel or venue.
• Strong organisational and time‑management abilities.
• Excellent written and verbal communication skills.
• Customer‑focused attitude with attention to detail.
• Ability to work to deadlines and meet departmental budgets.

Required skills

• Proficiency with OPERA Cloud.
• Proficiency with Delphi system.

What we offer

• Two complimentary one‑ or two‑night stays per year as a bonus benefit.