Members' Lounge Assistant

About the role

The Southbank Centre is seeking a friendly and reliable Members' Lounge Assistant to join its Visitor Experience & Sales team on a part‑time permanent basis. You will be the face of the Members’ Lounge, working closely with the catering team to ensure every visitor enjoys a world‑class experience.

Key responsibilities

• Welcome members and visitors, providing courteous and knowledgeable service.
• Maintain the lounge’s cleanliness, presentation, and overall ambience.
• Promote and sell Southbank Centre memberships across the site.
• Assist with the safe and efficient operation of the lounge, including handling cash and transactions.
• Support evening and weekend shifts as required.

Required profile

• Passion for delivering tailored, high‑quality service to members.
• Experience in concierge, members’ spaces, or a similar customer‑facing role.
• Strong interpersonal skills with a friendly, confident demeanor.
• Ability to work flexibly, including evenings and weekends.

Required skills

• Customer service expertise.
• Sales and membership promotion ability.
• Basic cash handling and point‑of‑sale operation.

What we offer

• Competitive salary of £33,592 per year (full‑time equivalent).
• Minimum 5% pension contribution, increasing with employee contribution.
• 28 days of annual leave plus bank holidays.
• Enhanced sick pay and family leave benefits.
• Up to 30% discount at on‑site retail, food and beverage outlets.