Mortgage Case Handler

About the role

Dynamo is seeking an organised, customer‑focused Mortgage Case Handler to join its Mortgage team in Camberley. You will support customers throughout their home‑buying journey, managing mortgage applications from submission to completion.

Key responsibilities

• Manage mortgage cases from application through to completion.
• Liaise with customers, advisers, lenders, solicitors and other third parties.
• Chase outstanding documentation and progress applications efficiently.
• Keep clients updated throughout their mortgage journey.
• Deliver excellent customer service via phone and email.
• Maintain accurate, compliant records in line with FCA requirements.
• Work closely with colleagues to achieve team targets and service standards.

Required profile

• Excellent communication and organisational skills.
• A passion for delivering outstanding customer service.
• Great attention to detail.
• Ability to prioritise a busy workload and manage multiple cases.
• Positive, team‑focused attitude.
• Previous mortgage administration or financial services experience is beneficial but not essential.

Required skills

What we offer

• Full training and ongoing development.
• Clear career progression opportunities.
• Employee Assistance Programme.
• Company benefits and retailer discounts.
• Pension scheme.
• Supportive, collaborative team environment.