Night Support Worker

About the role

Stella Maris, a low-threshold service for men and women experiencing alcohol dependency and homelessness, is looking for a Night Support Worker. The post is part of a multi-disciplinary team that works to a housing-led, low threshold, harm-reduction approach, and involves daily reception, building management and support for service users' transitions into the service. It is a 35-hour week on a varied night-shift rota.

Key responsibilities

• Be the first point of contact for service users, agencies, contractors and visitors, offering a warm, professional welcome
• Support service users in their transition into the service and help them use it effectively
• Help key workers deliver personalised support plans, including activities
• Meet practical needs such as meal preparation, laundry and upkeep of living spaces
• Maintain service user records and give colleagues timely, accurate updates
• Assist case workers with activities linked to support and safety and wellbeing plans
• Ensure health and safety standards, building checks and risk assessments are met
• Carry out cleaning duties and report building defects
• Handle project administration such as petty cash, statistics, invoices, incident reporting and service user files
• Take part in handovers, team meetings, core training and mentoring of volunteers

Required profile

• Minimum of 3 GCSEs A-C including Maths and English, or equivalent
• 1 year of paid relevant work experience or 2 years of relevant volunteering
• Understanding of homelessness and the support available in homeless services
• Knowledge of statutory and voluntary sector resources and agencies
• Willingness to work on a 7-day week night-shift rota

Required skills

• Good working knowledge of risk assessment and risk management
• Good IT skills, including recording client information in IT systems
• Good written and verbal communication and report writing

What we offer

• Salary of £26,156.68
• 35 days annual leave, increasing with length of service
• Paid sick leave, contributory pension scheme and maternity/paternity pay
• Health cash back and rewards plan, Christmas savers club and bluelight discount card