Support Worker - Cloverhill

About the role

Depaul, a cross-border charity working to end homelessness, is recruiting a Support Worker for its Cloverhill service in Dunmurry, Belfast. The role supports and signposts service users into services that improve their housing, health and wellbeing, and works to a housing-led, low-threshold, harm-reduction approach. It is a permanent position of 35 hours per week on varied shifts, with a salary of £25,394.88.

Key responsibilities

• Provide engagement and individualised support plans, targeted interventions, signposting and group work, building trust with service users
• Be the first point of contact for service users, agencies, contractors and visitors, and keep service user records up to date
• Help case workers deliver personalised support plans and activities, and support service users in their transition into the service
• Meet practical day-to-day needs of service users and give colleagues timely, accurate information about them
• Carry out project administration: petty cash, project statistics, invoices, record keeping, service user files, OTIS, IR and AR completion
• Keep health and safety standards, complete health and wellbeing and building checks, and identify building defects
• Take part in handovers, team meetings and core training, mentor volunteers and cover for other staff when needed

Required profile

• Minimum of 3 GCSEs A-C including Maths and English, or equivalent
• 1 year of paid relevant work experience or 2 years of relevant volunteering
• Understanding of homelessness, the support available in homeless services and the statutory and voluntary resources available
• Understanding of Health and Safety standards and of relevant statutory and voluntary agencies
• Enhanced DBS check (including Children's Barred List) and NISCC registration, which must be completed during probation if not held

Required skills

• Risk assessment and risk management
• Good IT skills, including recording client information in IT systems
• Good written and verbal communication, and the ability to write and present accurate reports

What we offer

• 35 days annual leave, increasing with length of service
• Paid sick leave, contributory pension scheme and maternity and paternity pay
• Health Cash Back and Rewards Plan, Christmas Savers club and Bluelight discount card
• Opportunities to learn and develop within the organisation