Office Manager & PA

About the role

ARM is looking for an Office Manager & PA to be the central hub of our London office. You will ensure a smooth, welcoming environment for staff, visitors and senior leaders while providing high‑level personal assistance to the MD, CEO and CSO.

Key responsibilities

• Serve as the first point of contact for the agency and manage the Front‑of‑House and Leeds Office Coordinators.
• Maintain a tidy, professional office space, handle restaurant bookings, catering requests and visitor reception.
• Coordinate IT support, stock levels, switchboard, meeting‑room setup and onboarding logistics (access fobs, office tours, etc.).
• Take minutes on external calls and fulfil ad‑hoc office requests for Leeds and Amsterdam.
• Track all office‑related costs accurately and manage supplier contracts for cleaning, building maintenance, AV services and other third‑party vendors.
• Lead health & safety duties – fire warden, first‑aid training, PAT testing, fire‑risk assessments and extinguisher servicing.
• Organise company events, including the biennial overnight Away Day, and monitor event budgets.
• Proactively manage the diaries of the MD, CEO and CSO, process expenses and provide comprehensive support to the senior leadership team.

Required profile

• Highly organised, proactive and detail‑driven with a knack for anticipating needs.
• Excellent problem‑solving abilities and the capacity to stay calm when plans change.
• Strong relationship‑building skills across all organisational levels.
• Continuous‑improvement mindset, always seeking smarter ways of working.
• Commitment to GDPR and data‑protection compliance, including annual training.

Required skills

• GDPR compliance
• Health & Safety procedures