Onboarding Coordinator

About the role

The Onboarding Coordinator sits within the Operations Team and plays a key role in ensuring a positive onboarding experience for learners and clients.

Key responsibilities

• Coordinate and support the end‑to‑end learner onboarding process, ensuring activities are completed accurately and on time.
• Maintain accurate learner records, documentation and system updates throughout the onboarding journey.
• Track apprenticeship start dates, learner volumes and progress to meet monthly start targets.
• Liaise with learners, employers and internal teams to resolve onboarding issues promptly.
• Collaborate with the Client Success Team to address client queries related to onboarding.
• Monitor work‑in‑progress activities and follow up on outstanding documentation.
• Update clients on apprentice onboarding progress and upcoming starts.
• Maintain Apprenticeship Service Account records and ensure funding requirements are met.
• Work with the Compliance Team to ensure documentation complies with DfE Funding Rules.
• Identify opportunities for continuous improvement in onboarding processes.

Required profile

• Experience or understanding of Learning & Development within a FE & Skills provider and knowledge of the English Apprenticeship Levy.
• Experience onboarding learners to Apprenticeship programmes in line with DfE Funding Rules.
• Experience working in a regulatory environment and handling client‑facing responsibilities.

Required skills

• Experience using the Aptem platform (desirable).
• Proficiency with Microsoft Office applications.