Operations & Analytics Manager – Professional Services

About the role

We are looking for an Operations & Analytics Manager to drive business performance, operational efficiency and data‑driven decision making within our professional services organisation. The role will lead reporting, analytics and improvement initiatives while managing a small team.

Key responsibilities

• Lead operational reporting and management information (MI) processes
• Oversee data accuracy, governance, and business‑critical reporting systems
• Manage a team to develop dashboards and reporting tools using Power BI and SQL
• Support operational improvement initiatives and business transformation projects
• Work closely with senior stakeholders across technology, compliance, marketing, and business support functions
• Maintain operational procedures and ensure process consistency
• Monitor operational risks and support compliance with regulatory requirements
• Contribute to ongoing AI, systems, and data strategy initiatives
• Manage and mentor members of the wider operations team

Required profile

• Proven experience in a senior operations or business operations role
• Strong background in data analysis, MI reporting and business intelligence tools
• Working knowledge of SQL and data reporting platforms such as Power BI or Tableau
• Experience with CRM or case management systems
• Excellent stakeholder management and communication skills
• Ability to lead operational change and continuous improvement projects
• Commercial awareness with strong analytical and problem‑solving abilities
• Experience managing teams in a professional services or fast‑paced environment (advantageous)
• Interest or exposure to AI, automation or data‑led operational strategy (highly desirable)

Required skills

• SQL
• Power BI
• Tableau

What we offer

• Salary up to £60,000 depending on experience
• Hybrid working available after probation
• Generous annual leave plus holiday incentives
• Private medical cover after qualifying period
• Enhanced family‑friendly policies
• Collaborative and supportive working environment