Operations Coordinator

About the role

We are seeking an experienced Operations Coordinator to join a growing healthcare organisation in Borehamwood. The role involves leading the operations team, supporting GP practices and ensuring smooth day‑to‑day service delivery.

Key responsibilities

• Coordinate the day‑to‑day running of the healthcare operations team.
• Manage staffing levels, rotas, annual leave, sickness and operational cover.
• Support recruitment, onboarding and induction of new employees.
• Provide ongoing support, coaching and guidance to team members.
• Monitor performance, attendance and call quality, identifying training and development needs.
• Maintain training documentation, standard operating procedures and operational processes.
• Investigate operational issues and feedback, working with management to implement solutions.
• Provide support with EMIS and other healthcare systems.
• Build and maintain strong relationships with GP practices, suppliers and internal stakeholders.
• Identify opportunities to improve operational processes and service delivery.

Required profile

• Previous experience managing or supervising a team.
• Experience working within a GP practice or primary care environment.
• Working knowledge of EMIS.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong leadership and coaching abilities.
• Excellent written and verbal communication skills.
• Ability to remain calm and organised in a fast‑paced environment.
• Proactive approach with strong attention to detail.

Required skills

• EMIS

What we offer

• Private health insurance.
• Free on‑site parking.
• 20 days' annual leave plus bank holidays.
• Workplace pension scheme.
• Genuine opportunities for career progression within a growing organisation.