Operations Lead (Remote, UK Timezone)

About the role

Pickle is recruiting an Operations Lead for a growing technology business, working remotely with UK timezone coverage (plus or minus 2 hours). The role is employed and full-time, and involves building the systems that keep the business running, automating repetitive processes and improving operations. Working directly with the CEO, you will own day-to-day operations and leadership processes, manage people and compliance essentials, and use automation and AI to support the business as it scales and launches new products.

Key responsibilities

• Build and maintain automations, dashboards and AI agent workflows that support business operations
• Identify repetitive processes and automate them to improve efficiency
• Own the leadership operating rhythm: weekly leadership meeting preparation, monthly KPI reporting, quarterly planning and a central decision log
• Track delivery against business priorities so operations keeps pace with product and engineering
• Coordinate shared operational processes with external business partners
• Prepare the business for key seasonal periods and major product launches
• Support team processes, onboarding and company culture in partnership with the CEO
• Help department leads take ownership of their areas by setting clear processes, responsibilities and decision routes
• Oversee people processes, data protection, systems access and relevant UK compliance requirements

Required profile

• At least 3 years' experience in operations, with evidence of building processes and systems others rely on
• Proven ability to identify problems and resolve them end to end, and to make sound decisions quickly with incomplete information
• Experience managing team processes, onboarding and/or culture initiatives
• Previous experience in a startup or fast-growing business is highly desirable, especially in an operational leadership or COO-type capacity
• Experience with UK-based businesses or clients; charity, fundraising or social impact background is advantageous but not essential

Required skills

• Building automations or dashboards with no-code tools or AI, with solutions still in use
• Familiarity with no-code platforms, basic SQL and collaboration with engineering teams
• Experience using AI agents in everyday workflows
• Accurate management of people-related or compliance processes

What we offer

• Competitive salary
• Local regulation annual leave plus public holidays
• Remote-first working with flexibility outside core meetings
• A high-ownership role with a clear path to more responsibility