Operations Manager - Commercial Property Adjusting

About the role

Sedgwick is looking for an Operations Manager to lead its Commercial Property Adjusting team across London and the South East, based primarily from the London office. The role supports a team of commercial loss adjusters and technical colleagues handling a wide range of commercial property claims, with day-to-day leadership, mentoring and development, and typically one to two days per week in the London office.

Key responsibilities

• Provide day-to-day leadership, mentoring and development to the team
• Drive performance and manage financial targets
• Ensure compliance with Sedgwick processes and regulatory requirements, including the Consumer Duty Act
• Work closely with insurer clients, brokers and internal partners to handle claims professionally, fairly and efficiently

Required profile

• Experience handling commercial property insurance claims
• Proven people-management skills and ability to lead a high-performing technical team
• First-class written and verbal communication, able to engage stakeholders at all levels
• Ability to prioritise, manage deadlines and stay in control under pressure
• Understanding of regulatory expectations, including vulnerability awareness and the Consumer Duty Act
• Insight into how team performance affects financial outcomes and client satisfaction

Required skills

• Strong IT capability and ability to maintain accurate, high-quality electronic files
• Experience coaching, mentoring and conducting structured performance discussions

What we offer

• Competitive salary plus vehicle or allowance and benefits
• Fully funded company vehicle or cash allowance
• Self-Invested Personal Pension (SIPP)
• 25 days holiday plus bank holidays
• Flexible working from the office or home
• Private healthcare plan, life assurance and group income protection
• Dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications, employee assistance programme
• Access to Sedgwick University training and development