Operations Manager – Holiday Let

About the role

We’re looking for an experienced Holiday Let Operations Manager to oversee the day‑to‑day operations of our growing UK short‑term rental portfolio. The role is fully remote and ideal for a highly organised, proactive professional who thrives in a fast‑paced environment.

Key responsibilities

• Manage daily operations of UK holiday lets and serviced accommodation properties.
• Oversee Airbnb and Booking.com accounts and maintain accurate calendars via Lodgify.
• Handle guest communication through chat and phone with professional customer service.
• Coordinate bookings, calendars, and dynamic pricing tools such as PriceLabs.
• Onboard new properties – create listings, upload photos, write descriptions, set pricing.
• Arrange maintenance, liaise with contractors, and schedule cleaning teams.
• Supervise guest check‑ins and check‑outs and ensure compliance documentation is up to date.
• Monitor operations, identify process improvements and help reduce costs.
• Use guest messaging automation platforms such as ChargeAutomation.

Required profile

• 3+ years managing holiday lets, serviced accommodation or short‑term rental operations.
• Proven experience with Airbnb, Booking.com, Lodgify (or similar) and dynamic pricing tools.
• Excellent written and spoken English.
• Strong organisational and time‑management skills, able to handle multiple properties simultaneously.
• Ability to work independently with minimal supervision.
• Calm and professional when dealing with urgent guest issues or maintenance emergencies.
• High attention to detail for compliance, documentation and operational accuracy.
• Comfortable using spreadsheets and reporting tools to track performance and costs.
• Trustworthy and discreet with sensitive financial and owner information.
• Proactive, solutions‑focused mindset.

Required skills

• Airbnb
• Booking.com
• Lodgify
• PriceLabs
• ChargeAutomation
• Spreadsheets
• Reporting tools

What we offer

• Fully remote position.
• Opportunity to work with a growing UK holiday‑let portfolio.
• Long‑term role with room for growth.
• Supportive and collaborative team environment.
• Direct impact on operations and guest experience.