Operations Manager – Large Commercial Office Building

About the role

We are looking for an Operations Manager to lead the day‑to‑day running of a large commercial office building in Edinburgh. The role combines oversight of service teams, health‑and‑safety compliance and budget management to deliver a world‑class experience for occupiers and clients.

Key responsibilities

• Lead all on‑site service teams and ensure delivery of high‑quality facilities and property management services.
• Manage contracts and work with central FM support to maintain best‑practice and commercial efficiency.
• Oversee health, safety and environmental compliance, emergency preparedness and site security plans.
• Prepare and monitor service‑charge budgets in line with RICS guidance and control expenditure.
• Develop and maintain strong relationships with occupiers, clients and contractors, including regular forums and placemaking initiatives.

Required profile

• Proven experience in managing commercial property or facilities operations, preferably in large office environments.
• Strong people‑management skills, including leading internal teams and external service providers.
• Excellent attention to detail and ability to engage occupiers with high levels of customer service.
• Understanding of sustainability initiatives and ability to work with a sustainability team.

Required skills

• Permit‑to‑work system administration.
• Planned Preventive Maintenance (PPM) monitoring.
• Compliance with CDM Intermediate Regulations.
• Service‑charge budgeting following RICS standards.
• Sustainability action‑plan development and resource‑consumption monitoring.