Operations & Membership Co‑ordinator

About the role

We are seeking an organised, proactive Operations & Membership Co‑ordinator to join our client’s head‑office team in High Wycombe on a 12‑month fixed‑term basis. You will be the first point of contact for members, handling enquiries, payments and administrative tasks while ensuring a smooth operational flow.

Key responsibilities

• Manage membership enquiries, account set‑up and Direct Debit payment plans.
• Process payments, support the Direct Debit collection process and produce related reports.
• Handle customer complaints, investigate issues and work towards positive resolutions.
• Guide members through cancellation and leaver processes.
• Maintain accurate customer records using internal systems and CRM software.
• Respond to inquiries via telephone, email and social media within agreed service levels.
• Support compliance activities, including DBS administration and safeguarding requirements.
• Collaborate with internal stakeholders to resolve operational queries and improve processes.

Required profile

• Strong administrative background with a focus on customer service.
• Experience in roles such as Customer Service Administrator, Operations Coordinator or Membership Coordinator.
• Excellent communication skills and the ability to build relationships with customers and colleagues.
• Proactive problem‑solver who can work independently and as part of a team.

Required skills

• Proficiency with CRM software for maintaining customer records.
• Experience handling Direct Debit payment systems and related administration.

What we offer

• 12‑month fixed‑term contract with flexible start/finish times.
• Hybrid working option once training is completed.
• Opportunity to develop expertise in membership administration and operational support.