Order-Processing Administrator

About the role

The Order‑Processing Administrator will ensure smooth management of customer orders from initiation to delivery. Working for a family‑run retail business near Banbury, you will support the team by maintaining accurate records and coordinating with internal departments.

Key responsibilities

• Process and manage customer orders accurately and efficiently.
• Coordinate with internal teams to ensure timely product delivery.
• Maintain up‑to‑date records of order details and status changes.
• Handle customer queries and provide order status updates.
• Identify and resolve order‑related issues promptly.
• Assist in improving order management processes.
• Ensure compliance with company policies and procedures.

Required profile

• Experience in order management or a similar role (desirable).
• Strong administrative abilities and attention to detail.
• Excellent communication and customer‑service skills.
• Personable, trustworthy and reliable.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• SAP (advantageous but not essential)

What we offer

• Competitive salary of £27,000‑£28,000 per year.
• Hybrid working arrangement.
• Great career progression opportunities.
• Full training and mentoring.
• Comprehensive benefits package and generous annual leave.
• Free onsite parking.